Shipping policy

This Shipping Policy outlines the terms and conditions relating to the delivery of products purchased from Stitch Up Apparel.


 

1.

Order Processing Time

 


All orders are made to order and involve personalised production. Our standard turnaround time is approximately 2 weeks from the date of purchase, unless otherwise stated on the product page.

Please note that this does not include shipping time.


If you have purchased an artwork preview or revision service, turnaround time may be extended depending on how quickly revisions are approved.


During peak seasons (e.g. Christmas, Mother’s Day), delays may occur due to increased demand. We appreciate your patience and understanding during these times.

 

 

 

2.

Shipping Timeframes & Methods

 


All orders are shipped from Melbourne, Victoria via Australia Post or another reputable carrier.

Estimated delivery timeframes (after production is complete) are:

 

  • Standard Shipping (within Australia): 2–8 business days

  • Express Shipping (within Australia): 1–4 business days

  • International Shipping: 6–20 business days (varies by country)

 


Please note that these are estimates and not guarantees. Stitch Up Apparel is not responsible for delays caused by the carrier, customs processing, or other factors outside of our control.

 

 

 

3.

Shipping Costs

 


Shipping fees are calculated at checkout based on your delivery address and chosen shipping method.

Occasionally we may offer free or discounted shipping promotions — these will be clearly advertised and applied at checkout when eligible.


All shipping fees are non-refundable.

 

 

 

4.

Tracking Your Order

 


Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

If you do not receive tracking details within the expected timeframe, please check your spam/junk folder or contact us at admin@stitchupapparel.com.

 

 

 

5.

Incorrect Shipping Information

 


Customers are responsible for ensuring their shipping address is entered correctly at checkout.

If an incorrect or incomplete address is submitted and results in a failed delivery or return to sender, the customer will be required to pay an additional shipping fee for redelivery.

We are not liable for any lost parcels due to address errors made by the customer.

 

 

 

6.

International Shipping & Customs

 


We ship internationally to most countries. Customers are responsible for any applicable customs duties, import taxes, or courier handling fees in their country.


Delays caused by customs clearance or international delivery networks are outside our control. Stitch Up Apparel is not liable for such delays or additional charges.

 

 

 

7.

Lost or Stolen Parcels

 


Once your parcel has been dispatched and scanned by the shipping carrier, Stitch Up Apparel is no longer responsible for its whereabouts.

In the event that a parcel is marked as delivered but not received, or goes missing in transit, the customer must contact the shipping provider to lodge an investigation or claim.


We are unable to replace or refund lost or stolen parcels unless deemed eligible by the carrier.

 

 

 

8.

Delivery Issues or Questions

 


If your order has not arrived within the estimated delivery window, or you are concerned about its status, please contact us via email. We’re happy to assist where we can.


📩 Email: admin@stitchupapparel.com