Contact information

 

1.

Primary Contact Method

 


The best way to get in touch with us is via email:


📩 Email: admin@stitchupapparel.com

We aim to respond to all enquiries within 1–2 business days.

 

 

 

2.

Social Media Enquiries

 


We also respond to general questions through Instagram:


📸 Instagram: @stitchupapparel

While we do our best to check messages regularly, we recommend using email for all order-related matters so we can track your request properly.

 

 

 

3.

Order-Related Issues

 


If your enquiry is related to an existing order (e.g. artwork, address update, shipping issue), please include the following in your message:

 

  • Full Name

  • Order Number

  • Description of your issue or question

  • Any relevant photos (if applicable)

 


Providing this information upfront helps us resolve your enquiry faster.

 

 

 

4.

Response Times

 


We are a small Australian business, and we genuinely appreciate your patience. While we typically reply within 1–2 business days, please allow slightly longer during busy periods or public holidays.

 

 

 

5.

Important Notes

 

 

  • We do not offer phone support at this time. All communication is handled via email or direct message.

  • Please ensure your email address is entered correctly at checkout so we can send order confirmations, shipping updates, and reach you if needed.

 

 

 

If you have any concerns, feedback, or need assistance, don’t hesitate to reach out — we’re here to help!